About Your Order
How long will it take to receive my plans?
We state on our Web site that e-mail plans will be sent within 3
business days. We usually send our plans within 24
hours. If you do not receive your e-mail plans within 3 business days of submitting your
online payment, PLEASE LET US KNOW, something has gone wrong.
Note: For personal checks, we allow 2 weeks to elapse before sending your order.
Why have I have not received my e-mail plans?
Your e-mail address may have been entered incorrectly. Spam blocking software on
your computer or e-mail service may have stopped our plans from reaching you.
If your order is returned to us as undeliverable, we will void any credit transaction
and wait for you to contact us.
I would like to order a set of plans but the order button does not let me order.
1. Try again later. Occasionally, the Web is congested and unable to connect properly.
2. Try another brand of browser. We have experienced difficulties with Netscape browsers.
Microsoft Internet Explorer seems to work best.
|
About Our Dog Houses
How do I determine the right size dog house for my dog?
Your dog (or dogs) should be able to comfortably lie down in the dog house. Our Web Site gives the interior
dimensions of each dog house floor, so you can select the correct size. Measure around your dog (ignoring the tail)
when it is lying down and then choose the appropriate size dog house.
If you have a puppy, measure an adult dog if you can, or find the adult size from a book.
Remember the smallest size dog house with the smallest door that will fit your pet will be the warmest in the winter.
If I customize my dog house, what size should the door opening be for the best fit?
Fit the door opening to the size of an adult dog. For puppies, check the size of the parents.
Measure the width of the dog's shoulders and the height of the shoulders, when the dog is standing (to the nearest half inch).
Then add one inch to each of these measurements and adjust the door opening accordingly. Note, the height is
measured from the floor of the dog house to the bottom of the finished door opening, and the width is measured from the finished inside edges of the opening.
How can I maximize my dogs' comfort in cold weather?
In cold weather put your dog house in an area that protects the doorway from winter winds.
If your dog will not remove it, place a curtain or other wind barrier in the doorway.
Allow your dog to adapt to colder outside living conditions, by keeping it outside before the weather turns cold
Sudden changes from a warm to a cold environment can be extremely stressful.
Provide extra food in cold weather so your dog can generate the extra body heat required in cold weather.
|
| |
|
